Hourly Shift Leader

Papa John's•Indianapolis, WA

About The Position

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service and support restaurant profitability. The role manages restaurant operations by executing company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices. The Shift Leader performs station duties, including preparing quality products, following product preparation procedures, and maintaining product holding times. The role supports customer satisfaction, shift coverage, product quality, restaurant cleanliness, and performance standards. It also includes providing immediate feedback, managing cash, monitoring inventory, and contributing to profit goals through accurate use of the FOCUS System.

Requirements

Must be at least 18 years of age.
Must be able to work long hours, generally 32 or more hours, including scheduled or unscheduled shifts, nights, weekends, and emergencies.
Ability to successfully perform the job duties of all positions in the restaurant.
Successful and stable employment history.

Nice To Haves

High school diploma or GED.
Serv-Safe or local/state food service certification.
Previous restaurant shift lead experience.

Responsibilities

Supervise shifts and/or work areas to ensure high-quality products, customer service, and restaurant profitability.
Execute company policies, procedures, programs, and systems, and ensure compliance with applicable laws and ethical business practices.
Follow station guidelines and techniques, including dough management, accuracy, and proper portioning.
Perform assigned station duties, prepare quality products, follow preparation procedures, and maintain product holding times.
Contribute to achieving the Company’s product goal.
Meet customer needs and expectations, minimize complaints, and respond appropriately to customer needs.
Follow Team Member handbook policies, including those related to image, attendance, safety, and security.
Demonstrate the Core Values, maintain a positive attitude, work well with others, and adapt to change.
Ensure adequate shift coverage for the restaurant.
Provide immediate feedback and correct problems when identified.
Maintain product quality, customer service, MCE readiness, food and labor costs, restaurant cleanliness, and other performance responsibilities within acceptable standards.
Follow policies and procedures related to shift management.
Contribute to profit goals by staying within company guidelines and target goals and accurately using the FOCUS System.
Execute cash management duties.
Assist in managing inventory levels using company systems and guidelines to minimize loss.