Hourly Shift Leader

Papa Johns•Westfield, IN

About The Position

The Shift Leader supervises shifts and/or work areas in a Papa John’s restaurant to ensure high-quality products and customer service while supporting restaurant profitability. The role includes managing operations and carrying out company policies, procedures, programs, and systems, while ensuring compliance with federal, state, and local laws and ethical business practices. The Shift Leader performs assigned station duties and follows product preparation and holding-time standards. They help maintain customer satisfaction, restaurant cleanliness, product quality, and performance standards; provide shift coverage; and address problems as they arise. The position also supports profit goals through cash management, inventory management, and accurate use of the FOCUS System. The role generally requires 32 or more hours per week and may involve long hours, including scheduled or unscheduled nights and weekends, as well as work during emergencies.

Requirements

Must be at least 18 years of age.
Must be able to work long hours, generally 32 or more hours, including scheduled or unscheduled nights and weekends and as emergencies arise.
Ability to successfully perform the job duties of all positions in the restaurant.
Successful and stable employment history.

Nice To Haves

High school diploma or GED.
Serv-Safe or local/state food service certification.
Previous restaurant shift lead experience.

Responsibilities

Supervise restaurant shifts and/or work areas to support high-quality products, customer service, and profitability.
Manage restaurant operations and execute company policies, procedures, programs, and systems while ensuring compliance with applicable laws and ethical business practices.
Follow station guidelines and perform assigned station duties, including dough management, accurate portioning, and proper product preparation and holding.
Contribute to achieving the Company’s product goal and respond appropriately to customer needs while minimizing complaints.
Follow Team Member handbook policies, including those related to image, attendance, safety, and security.
Maintain a positive attitude, work effectively with others, and adapt to change while exemplifying company Core Values.
Ensure adequate shift coverage and provide immediate feedback and corrections when problems are identified.
Maintain product quality, customer service, MCE readiness, food and labor costs, restaurant cleanliness, and other performance standards.
Contribute to profit goals by meeting company guidelines and targets and accurately using the FOCUS System.
Execute cash management duties.
Help maintain adequate inventory using company systems and guidelines to minimize loss.