Hourly Shift Coordinator

Popeyes•Naranja, FL

About The Position

The Hourly Shift Coordinator (HSC) is the restaurant’s shift leader, focused on delivering sales and profit results through profitability, guest service, people, and operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts and driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the RGM’s direction and directly manages a shift of Team Members.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
One to two years of previous quick-service restaurant experience.
Demonstrated understanding of guest service principles.
Available to work evenings, weekends, and holidays.
Ability to work long and/or irregular shifts as needed for proper restaurant operations.

Nice To Haves

Two years of college preferred.

Responsibilities

Follow cash control and security procedures, including safe counting and cash drawer procedures.
Maintain inventory by conducting daily and weekly inventory inspections.
Receive inventory truck orders.
Motivate and direct Team Members to exceed guest expectations through accurate, fast, and friendly service in clean surroundings.
Coach and provide feedback to Team Members to increase the team’s capabilities and improve restaurant performance.
Set an example for Team Members by working hard to implement the shift plan and drive operational results.
Direct efficient and accurate product preparation and sales for prompt delivery within established speed-of-service guidelines.
Motivate Team Members at each workstation during the shift.
Review restaurant results to identify successes and areas for improvement.
Ensure the restaurant upholds operational and brand standards.
Perform Team Member duties when necessary.