Hourly Clerical Services Worker

Georgia Department of Public Health•District Health Office - Dalton, GA

6d•Onsite

About The Position

The Georgia Department of Public Health is the lead agency entrusted with protecting lives and promoting healthy lifestyles in communities statewide. The department works to prevent disease, injury, and disability, promote health and well-being, and prepare Georgia to respond to disasters. The Hourly Clerical Services Worker supports the WIC program at the North Georgia Health District WIC Call Center in Dalton, Georgia. Under general supervision, this position performs clerical and administrative support functions, enters and updates patient demographic information in WIC software, and handles calls while helping customers schedule appointments, route calls, and get answers to questions about the WIC program. Other duties may be assigned. The department describes its workplace as collaborative and inclusive, with flexibility, opportunities for continued learning and development, and a hands-on culture of engagement and problem-solving. All positions require a criminal history record check. Required education credentials, licenses, certifications, or registrations must be submitted before employment. Some positions require successful pre-employment drug testing. In an identified emergency, employees may be required to assist with the department’s emergency responsibilities as a condition of employment.

Requirements

High school diploma or GED.
Microsoft Office computer experience.

Nice To Haves

WIC experience.
Bilingual English/Spanish.

Responsibilities

Perform clerical and administrative support functions for the WIC program under general supervision.
Update and enter patient demographic information into WIC department software.
Answer calls in the call center.
Provide customer service by scheduling appointments, routing calls, and answering questions about the WIC program.
Perform other duties as assigned.