Hotline Operator

BMC Software•Boston, MA

1d•$15 - $21•Remote

About The Position

The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation and the ideal candidate would be comfortable talking to people who are actively using drugs and who come from diverse backgrounds and experiences. The ideal candidate should possess excellent communication skills, a calm demeanor in potentially challenging situations, and a strong dedication to saving lives through prompt and compassionate actions. This role is “pay per call” and has monthly call requirements in order to stay active on the team. About SafeSpot: SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.

Requirements

Excellent communication skills
Calm demeanor in potentially challenging situations
Strong dedication to saving lives through prompt and compassionate actions
Comfortable talking to people who are actively using drugs and who come from diverse backgrounds and experiences
Monthly call requirements in order to stay active on the team

Responsibilities

Managing incoming calls
Talking with callers using a harm reduction framework
Engaging people who use drugs in meaningful conversation
Providing confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services