Lead Hotline Advocate

Prudence Crandall Center Inc•Bristol, CT

7d•Onsite

About The Position

A professional who works with survivors seeking and receiving emergency shelter services. The Lead Hotline Advocate will support survivors in achieving lives free of domestic violence by providing care, advocacy, and information through our 24hr hotline, in trauma-informed and client centered ways. The Lead Hotline Advocate will advocate and coordinate support for hotline callers, helping them to access resources available to them. The Lead Hotline Advocate will provide oversight into client services in shelter and on the hotline.

Requirements

Bachelor's degree preferred
At least two years' experience in advocacy, counseling, case management, hotline services, and/or residential services preferred.
Strong preference given to bilingual candidates (Spanish & English) who meet these qualifications.
Ability to work in a fast-paced environment
Strong interpersonal communication skills
Ability to work independently and as part of a team
Ability to complete tasks in a timely manner
Demonstrated ability to advocate on behalf of others
Willingness to support the agency mission.
Local travel necessary
Reliable transportation required.

Nice To Haves

Experience or demonstrated interest in women's issues, domestic violence, and residential programs.

Responsibilities

Shared On-Call responsibilities and oversees 24hr hotline coverage
Provide services that are client-centered, trauma-informed and empowerment-based.
Provide support to shelter clients individually, and in a group setting
Ensure client confidentiality as outlined in CGS 52-146K and the Center's confidentiality policy
Ensure program compliance with funding requirements and contracts, and PCC's policies and procedures
Work collaboratively with PCC staff and other community service providers to address client needs, offer resources, and connect clients to resources
Answer the Emergency Hotline and provide shift coverage as needed
Participate and assist with team meetings
Maintain consistent communication flow with shelter team
Collaborate with the Shelter Manager and other Shelter Advocates on a regular basis
Ensure compliance entering data in a timely manner and responsible for overseeing all hotline advocates do the same
Provide advocacy, support, counseling, crisis intervention, case management, and information/referrals
Develop individual safety plans with hotline callers and clients
Coordinate emergency medical services or law enforcement services, as needed
Arrange transportation for hotline callers and clients
Build and maintain relationships with community providers and other agencies to establish referral networks for client
Participate in weekly case conference meetings to ensure consistency between all residential service departments
Assist in additional agency operations as requested.
Actively participate in staff trainings and meetings.
Acquire and maintain certification as a Domestic Violence Counselor.
Represent PCC at community meetings as requested.
Attend CCADV meetings/trainings as required.
Assist in fundraising and community awareness activities and agency functions.
Record and compile statistics as required.
Perform related duties as required and/or deemed necessary.