Kettle Hotline Operator

The Salvation Army USA Central Territory • Roseville, MN

2d • $11 - $18 • Remote

About The Position

The Kettle Hotline Operator provides after-hours and weekend customer service to volunteers supporting The Salvation Army’s Red Kettle fundraising campaign. This is a seasonal position that runs approximately from mid-November to Christmas.

Requirements

• High School diploma or equivalent required.
• Willing to support the philosophy, goals, and mission of The Salvation Army.
• Excellent interpersonal and communication skills.
• High level of honor in dealing with confidential information.
• Ability to work independently with minimal supervision.
• Regular use of a computer, Microsoft Office, telephone, and other standard office technology.
• Must be able to communicate effectively with employees, customers, and other contacts through telephone, email, and virtual communication platforms for reasonable periods.

Responsibilities

• Provide exceptional customer service to callers using the Kettle hotline, answering all calls within 3 rings.
• Professionally respond to and assist callers with questions, concerns, and feedback.
• Resolve concerns or appropriately elevate the concern in a timely manner.
• Promptly relay concerns and successes to the appropriate department/unit leader.
• Maintain accurate, up-to-date entries of all calls.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED