Hotel Valet Attendant - Moxy Downtown Cincinnati

Towne Park•Cincinnati, OH

1d•$10 - $20

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality service to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services as needed, and supporting guests during arrival and departure. The associate also helps with guest inquiries, directions, transportation, reservations, facility information, and requested deliveries. The position explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, maintains accurate valet records, and calculates and collects parking revenue when needed. Work is routine and performed under established procedures and specific operational directions, with work frequently checked or verified. The role is primarily outdoors, may involve exposure to extreme heat and cold, and may require travel of up to 5%.

Requirements

High school diploma or GED.
Valid driver's license for the state of application or within a commutable distance, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers, including calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use their last names during interactions.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.