Hotel Trolley Driver FT

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

1d•Onsite

About The Position

The Trolley Driver is responsible for safely operating a trolley to transport internal and external guests along designated routes. The driver ensures passenger safety, provides excellent customer service, and represents KLECH and KTTT with professionalism.

Requirements

Minimum two (2) years' experience working directly with people, such as in customer service or hospitality.
Valid Driver's license.
Clean driving record and demonstrated driving experience.
Strong knowledge of traffic laws, and safety protocols.
Communication skills in English both written and oral.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain a Gaming License.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLECH handbook, internal policy and procedures, and gaming regulations set within KLECH

Nice To Haves

Spanish or other language skills a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws, gaming regulations, and Kickapoo Lucky Eagle Casino/Hotel policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest questions.
Assist guests safely, promptly, and courteously with shuttle/trolley services from casino parking lots on property.
Drive safely and announce all stops.
Adhere to all traffic laws and safety regulations.
Maintain a working knowledge of company facilities, special events, and promotions to be able to accurately answer questions for internal and external guests.
Maintain knowledge of KLECH, tribal property, and local community to be able to accurately answer questions for internal and external guests.
Immediately report all mechanical difficulties and maintenance needs of shuttles/trolleys to hotel leadership.
Inspect trolleys/shuttles before and after use, verifying that everything is clean, and in good working condition.
Report any and all accidents or injuries immediately to Hotel Management.
Responsible for logging in/out radio, and trolley/shuttle keys before heading out to work site.
Responsible for placing tip container in trolley/shuttle for tip use only.
Responsible for complying and following KLECH Tip policies immediately at the end of each shift.
Remain mobile to ensure all guests are safely commuted to and from the Casino and Hotel which includes the parking garage and RV Park.
Demonstrate and promote KLECH core values.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal SAR as needed.
Perform other duties as assigned.