Hotel Spa Receptionist

Sycuan • El Cajon, CA

18h

About The Position

The Hotel Spa Receptionist welcomes guests, answers incoming calls, books appointments for spa services, and provides guest service in the spa. The role supports smooth daily operations by helping guests understand spa facilities and services, promoting treatments and specials, handling sales transactions, maintaining merchandise and inventory, keeping work areas and equipment orderly, and providing administrative support to Spa and Retail Leadership. The posting also describes the position as Spa Coordinator.

Requirements

• At least 1 year of guest service experience.
• At least 6 months of receptionist experience.
• At least 6 months of cash-handling experience.
• Interact effectively with team members and guests.
• Communicate effectively in English.
• Prioritize and perform multiple tasks and assignments.
• Perform simple mathematical calculations; count cash and make change in a fast-paced environment; and recognize counterfeit money.
• Maintain professionalism and composure; understand and follow verbal and written directions; perform data entry; appear for work on time; and complete forms and documents.
• Sit and stand for up to eight hours at a time; routinely lift up to 30 lbs.; bend, stoop, push, and pull.
• Accept constructive criticism and maintain confidentiality.
• Work weekend and holiday shifts.
• Avoid participating in or promoting gossip.

Nice To Haves

• Experience in a spa or resort spa environment.
• High school diploma or G.E.D.
• Hospitality experience.
• Multilingual ability.

Responsibilities

• Welcome spa and salon guests; provide assistance or instructions about facilities and services, and provide robes, slippers, towels, and water.
• Answer incoming calls and greet callers, visitors, team members, and guests in a friendly and courteous manner.
• Present spa and salon treatment options, inform guests of promotions and specials, schedule requested treatments, and promptly notify Spa and Retail Leadership about guest comments or complaints.
• Process and account for sales transactions, including entering cash transactions into the Point-of-Sale System, counting currency, logging discounts, vouchers, and credit cards, balancing the money drawer against the cashier report, and reporting discrepancies to Spa Leadership.
• Maintain stocked spa merchandise and inventory by submitting supply requisitions, putting deliveries away, wiping and restocking shelves and counters, arranging display merchandise, and cleaning cashier stations and other work areas.
• Maintain department equipment, materials, and fixtures; keep products and promotional materials available and visible; clean counters, cupboards, and equipment; maintain orderly storage; transport materials and equipment to spa rooms; report damaged or inoperable equipment and low supplies; and place used linens in the appropriate area.
• Perform other maintenance and cleaning tasks assigned by the manager.
• Provide administrative support by documenting and forwarding reports, complaints, suggestions, and recommendations to Spa and Retail Leadership; assist with coordinating promotions and sales events; and distribute promotional merchandise as directed.
• Perform other related duties as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed