Hotel Slot Specialist

Jamul Casino•Jamul, CA

8d•Onsite

About The Position

The Hotel Slot Specialist is responsible for providing excellent customer service to guests, managing slot machine operations, and participating in marketing events. This role requires a high school diploma or equivalent, proficiency in Microsoft applications, and strong communication and customer service skills. The specialist will handle guest inquiries, respond to machine issues, perform basic maintenance, and ensure compliance with all company and regulatory policies.

Requirements

High school diploma or equivalent
Must be proficient in Microsoft applications.
Excellent written/verbal communication skills.
Excellent customer service skills.
Able to handle multiple tasks, flexible and positive when adjusting to change.
Ability to use small electronic hand-held device to retrieve work assignments.
Attention to detail and follow-through.
Must be able to acquire and maintain appropriate gaming license.
Ability to earn and maintain Gaming License.
Valid Driver’s license.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.

Nice To Haves

Spanish and/or Tagalog language skills highly preferred.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Accurately cash tickets and break bills for Signature Club Guests.
Maintain clear and open communications with guests and managers/supervisors.
Be knowledgeable of players’ club and encourage guest participation.
Respond to machine tilts, malfunctions and determine if maintenance is needed.
Perform complex maintenance/repairs on slot machines.
Accurately logs machine outages for Technical Leads.
Fill ticket printers and stock ticket paper.
Respond to machines with jackpot and determine if jackpot is valid.
Work to build relationships with existing guests and work to foster relationships with new guests.
Knowledgeable of slot machine payouts and basic functions of slot machines.
Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.
Count and verify wallet.
Participate in and promote marketing events.
Ability to use two-way radios and always maintain professional radio etiquette.
Meet departmental and company policy of uniform, appearance and grooming requirements.
Meet attendance guidelines.
Maintain cleanliness and organization of assigned work areas.
Perform all job duties in a safe and responsible manner.
Proactively serve non-alcoholic beverages to customers.
Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.
Assists with Slot Projects and EGM Moves.
Attend all departmental and company training programs or meetings as directed.
Must adhere to regulatory, department and company policies.
Other tasks and responsibilities as assigned.