Hotel Server

BBL Hospitality • City of Albany, NY

3d • $16 - $18 • Onsite

About The Position

The Hotel Server provides friendly, responsive service to create an exceptional dining experience for guests and encourage them to return. The position reports to the restaurant manager. Weekends are required, and the shift has a 6:00 a.m. start time.

The server welcomes and assists guests, shares information about specials and menu changes, takes and enters food and beverage orders, delivers orders, and processes guest payments. The role also includes maintaining service areas, completing assigned side work, monitoring guest satisfaction, and assisting coworkers to support smooth restaurant operations.

The job requires communicating in the predominant language or languages of guests, basic knowledge of dining-room and service procedures, basic math skills, and the ability to handle money and operate a point-of-sale system. Physical requirements include standing for extended periods, up to five hours, and frequently lifting and maneuvering trays weighing up to 20–25 pounds.

Requirements

• Ability to communicate in and understand the predominant language or languages of the guests.
• Basic knowledge of dining-room and service procedures and functions.
• Basic math skills and the ability to handle money and operate a point-of-sale system.
• Ability to stand for long periods, up to five hours.
• Ability to safely lift and frequently maneuver trays weighing up to 20–25 pounds.
• Availability to work weekends; shifts start at 6:00 a.m.

Responsibilities

• Welcome and greet guests, make them comfortable, and provide attentive personal service.
• Inform guests of specials and menu changes, make recommendations, and answer questions about food, beverages, and restaurant functions and services.
• Take food and beverage orders and enter them into the point-of-sale system for transmission to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner.
• Perform required side work at the beginning and end of each shift according to the service-station assignment.
• Maintain clean service areas.
• Monitor guests’ dining experiences, ensure they are satisfied with food and service, and respond promptly and courteously to requests.
• Prepare and present guest bills, accept payment, process credit card charges, and make change when applicable.
• Assist fellow servers and the busperson with clearing and resetting tables as needed.
• Thank guests for their visit and invite them to return.
• Fill in as needed to support smooth and efficient restaurant operations, as directed by the restaurant manager or immediate supervisor.

Benefits

• Paid time off
• 401(k) investment
• Referral bonus
• Associate development plan opportunities
• Internal promotion opportunities
• Medical, dental, vision, voluntary benefits, FSA, and HSA options for full-time associates
• Associate travel program discounts

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed