Hotel Room Attendant-FT
About The Position
The Hotel Room Attendant is responsible for maintaining a high standard of cleanliness and presentation in all guest rooms and public areas. This role requires a positive attitude, strong work ethic, and the ability to represent the core values of Apache Casino Hotel. The position involves servicing bedrooms and corridors, managing laundry, restocking supplies, and ensuring guest security. Team members are expected to work effectively with colleagues and guests, adhere to Standard Operating Policies (SOPs), and contribute to a positive work environment. The hotel operates 24/7, requiring flexibility in scheduling and potential overtime to meet business demands.
Requirements
- High school diploma or GED preferred.
- Hotel housekeeping and commercial laundry room experience preferred.
- Knowledge, skills, and abilities to work with personal computers, cleaning equipment, and sanitation systems.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to operate various types of equipment used in the department.
- Pass a background check and drug-screening test.
- Regular attendance is required.
Responsibilities
- Portray a positive attitude and represent the core values of Apache Casino Hotel.
- Service all bedrooms and corridors in line with casino Standard Operating Policies (SOP).
- Maintain a neat, clean, and well-groomed appearance, with uniforms clean and pressed at the beginning of each shift.
- Thoroughly clean assigned rooms, including replacing soiled linen and towels, restocking supplies, disinfecting bathrooms, dusting and polishing furniture, removing trash, vacuuming carpets, and washing floors.
- Check shower curtains for mildew and clean/replace as needed.
- Maintain high standards of cleanliness and presentation in back-of-house and guest areas.
- Store soiled and clean laundry in line with casino SOPs.
- Properly label lost and found items and turn them in to Guest Services.
- Clean and stock service trolleys and maintain them in a presentable manner.
- Work in the laundry room as necessary.
- Maintain guest security by keeping doors closed at all times and referring guests to guest services for room access.
- Train new team members.
- Administer key control for issued keys.
- Offer assistance to guests or team members.
- Comply with the Eye, Hi, Goodbye program.
- Stay current on casino promotions to provide information to guests.
- Maintain confidentiality of business and financial matters.
- Practice safety standards and report all safety issues immediately.
- Follow universal precautions, blood borne pathogen procedures, and use required Personal Protective Equipment (PPE).
- Maintain a safe work area, read product labels and Material Safety Data Sheets (MSDS), and warn others about hazards.
- Adhere to and comply with all safety regulations when handling chemicals.
- Report equipment malfunctions promptly to the supervisor.
- Provide assistance to other team members to ensure smooth operation of the department and hotel.
- Promote excellent guest service with courteous, tactful, and patient manners.
- Practice the 5/10 rule: make eye contact within 10 feet and verbally acknowledge/greet within 5 feet.
- Report any suspicious activities immediately.
- Adjust work priorities as necessary.
- Perform other related duties as may be assigned.
- Accommodate fluctuating business demands, work shifts other than preferred, and overtime as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
