Hotel Room Attendant-FT

Fort Sill Apache Companies • Lawton, OK

48d • Onsite

About The Position

The Hotel Room Attendant is responsible for maintaining a high standard of cleanliness and presentation in guest rooms and public areas. This role involves performing detailed cleaning tasks, managing laundry, ensuring guest security, and contributing to a positive guest experience. The hotel operates 24/7, requiring flexibility in scheduling and the ability to adapt to fluctuating business demands.

Requirements

• High school diploma or GED preferred.
• Hotel housekeeping and commercial laundry room experience preferred.
• Ability to work with personal computers, cleaning equipment, and sanitation systems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Pass a background check and drug-screening test.
• Ability to stand for prolonged periods.
• Ability to use hands to finger, handle, or feel.
• Ability to reach with hands and arms.
• Ability to talk or hear.
• Ability to occasionally sit, walk, climb, balance, stoop, kneel, crouch, or crawl.
• Ability to occasionally lift up to 35 pounds and/or push, pull or move up to 100 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regular attendance is required.
• Willingness and ability to train new team members.
• Competency to follow detailed procedures and ensure accuracy in documentation and data.
• Carefully monitor processes.
• Concentrate on routine work details and organize and maintain a system of records.
• Ability to clearly present information verbally and in writing.
• Actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction.
• Handle service failures and prioritize guest and team member needs.
• Capability to remain open-minded and change opinion based on new information.
• Perform a wide variety of tasks and change focus quickly as demands change.
• Manage transitions effectively from task to task.
• Adapt to varying team member and guest needs.
• Prepare for known problems and opportunities in advance.
• Willingness to undertake additional responsibilities and respond to situations as they arise.
• Maintain high standards despite pressing deadlines.
• Produce accurate work product.
• Test new methods thoroughly.
• Reinforce excellence as a fundamental priority.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment.
• Giving proper credit to others, and handling situations honestly.
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce.
• Able to develop rapport with others and recognize their concerns and feelings.
• Build and maintain long-term associations based on trust.
• Help others.
• Act in accordance with established guidelines.
• Follow standard procedures in crisis situations.
• Communicate and enforce organizational policies and procedures.
• Recognize and constructively conform to written rules or practices.
• Share due credit with team members.
• Display team spirit, enthusiasm and promote a friendly group working environment.
• Work closely with other departments as necessary.
• Support group decisions and solicit opinions from coworkers.
• Ability to operate various types of equipment used in your department.

Nice To Haves

• High school diploma or GED.
• Hotel housekeeping experience.
• Commercial laundry room experience.

Responsibilities

• Service all bedrooms and corridors in line with casino Standard Operating Policies (SOP).
• Maintain a neat, clean, and well-groomed appearance, ensuring uniforms are clean and pressed.
• Thoroughly clean assigned rooms, including replacing soiled linen and towels, restocking supplies, disinfecting bathrooms, dusting and polishing furniture, removing trash, vacuuming carpets, and washing floors.
• Check shower curtains for mildew and clean/replace as needed.
• Maintain high standards of cleanliness and presentation in back-of-house and guest areas.
• Store soiled and clean laundry according to casino SOPs.
• Properly label and turn in lost and found articles to Guest Services.
• Clean and stock service trolleys and maintain them in a presentable manner.
• Work in the laundry room as necessary.
• Maintain guest security by keeping doors closed at all times and referring guests to guest services for room access.
• Train new team members.
• Administer key control for issued keys.
• Offer assistance to guests or team members.
• Comply with the Eye, Hi, Goodbye program.
• Stay current on casino promotions to provide information to guests.
• Maintain confidentiality of business, financial, and property-related information.
• Practice safety standards and report safety issues immediately.
• Follow universal precautions, bloodborne pathogen procedures, and use required PPE.
• Maintain a safe work area, read product labels and MSDS, and warn others about hazards.
• Adhere to safety regulations when handling chemicals.
• Report equipment malfunctions promptly.
• Provide assistance to other team members to ensure smooth department and hotel operation.
• Maintain security of equipment, keys, and supplies.
• Practice courteous, tactful, and patient manners with team members, management, guests, and vendors.
• Practice the 5/10 rule: make eye contact within 10 feet and verbally greet within 5 feet.
• Comply with the Eye, Hi, Goodbye program.
• Report suspicious activities immediately.
• Adjust work priorities as necessary.
• Perform other related duties as assigned.

Benefits

• Undisclosed Salary Range

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED