Hotel Room Attendant

Angel Of The Winds Casino Resort•Arlington, WA

1d•Onsite

About The Position

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Requirements

Exceptional guest service skills required.
Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
Ability to communicate clearly and effectively with customers, co-workers, and managers.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Nice To Haves

One to three months experience in the hospitality/cleaning field preferred.

Responsibilities

Maintains the hotel rooms to ensure a safe and clean experience for hotel guests.
Prepare and maintain cleaning cart with supplies for efficiency and ease of cleaning rooms.
Cleans and wipes windows, doors, walls, closets, fixtures in rooms, and hallways.
Dusts and polishes all furniture, fixtures and wall hangings.
Washes shower walls and tub, cleans toilets, sink, mirrors and walls in order to have a clean and sanitary guest restroom.
Replaces towels, soaps and all room amenities and restocks literature for arriving guests.
Strips bed of all linens and remakes with fresh linens.
Wipe down closet (door, handle and shelves) and restocking the guest room supplies.
Inspects door and window locks to ensure they are in working order and immediately alerts security to an unsecured or unsafe situation for the safety of guests and employees.
Document any deficiencies, including mechanical and electrical problems from the guest’s room and report to the housekeeping supervisor.
Label and submit all lost and found items to the housekeeping supervisor immediately.
Respects guest privacy and maintains confidentiality.
Work nights, weekends and holidays as required.
Performs other duties as assigned.