Hotel Reservation Agent

CONNECTIONS HOUSING•Paradise, NV

1d•Onsite

About The Position

Connections Housing is seeking an enthusiastic and detail-oriented Connections Housing Reservation Agent to join their team. In this role, you will be responsible for handling reservations and inquiries for event attendees, coordinating housing logistics, and delivering top-notch customer service. Your exceptional communication skills, problem-solving abilities, and dedication to providing outstanding experiences will contribute to the success of our clients' events.

Requirements

Requires 2-4 years of experience in related field, preferably in hotel/travel call center
Fluency in Spanish is highly preferred
Excellent communication, time management skills, the ability to work under pressure and meet deadlines on multiple projects
Solid experience in Phone Etiquette
Excellent interpersonal and communication skills (verbal and written)
Uses initiative to identify root causes and solve problems
Computer literate in Microsoft Windows applications required, specifically Excel and Outlook
Must possess critical thinking and problem-solving skills
Must be dependable with excellent attendance

Nice To Haves

Hotel front office and/or group sales or service experience a plus

Responsibilities

Provide exceptional customer service by promptly responding to client inquiries via phone, email, and other communication channels.
Understand client unique housing needs, preferences, and event requirements to deliver personalized housing solutions.
Coordinate and manage the entire reservation process, including securing room blocks, negotiating rates, and ensuring room assignments align with attendees' preferences and event guidelines.
Work closely with hotels, venues, and other stakeholders to ensure a seamless housing experience for event attendees.
Coordinate transportation, rooming lists, special requests, and any necessary changes or modifications.
Act as a reliable resource for clients and attendees, addressing any issues or concerns promptly and effectively.
Provide alternative housing options and offer solutions to ensure attendee satisfaction.
Collaborate with internal teams to ensure seamless communication and execution of housing logistics.
Share updates and important information to ensure a coordinated approach.
Maintain accurate and up-to-date records of client interactions, reservations, and any related communication.
Generate reports and provide insights to assist with strategic decision-making and process improvements.
Stay informed about industry trends, hotel rates, event requirements, and destination information to provide informed recommendations and deliver exceptional service.