Hotel Operations Manager

Broadwell Hospitality Group•City of Oswego, NY

5h•$20 - $25•Onsite

About The Position

We are seeking a motivated and service-focused Hotel Operations Manager to join our leadership team. This position plays a critical role in the day-to-day operation of a full-service hotel, helping to ensure exceptional guest experiences, strong financial performance, and effective coordination between departments. The ideal candidate is highly organized, guest-focused, and capable of balancing operational leadership with administrative responsibilities. This position offers an excellent opportunity for an individual looking to grow their career within a dynamic hospitality organization.

Requirements

Minimum of 2 years of hotel supervisory or management experience.
Strong understanding of hotel operations and guest service standards.
Strong organizational, communication, and problem-solving skills.
Proficiency with hotel property management systems and Microsoft Office.
Ability to work independently while managing multiple priorities.

Nice To Haves

Experience with group reservations, room blocks, and guest relations preferred.
Familiarity with Accounts Receivable and Accounts Payable processes preferred.
A positive, professional attitude.
Strong attention to detail and follow-through.
Excellent leadership and interpersonal skills.
Ability to thrive in a fast-paced hospitality environment.
A commitment to delivering exceptional guest experiences.
Desire to grow professionally within the hospitality industry.

Responsibilities

Oversee daily hotel operations, including Front Office, Housekeeping, Guest Services, and other operational departments.
Ensure outstanding guest service and timely resolution of guest concerns.
Lead, coach, and support department supervisors and team members.
Collaborate closely with the Maintenance Department to identify, communicate, and follow up on property needs and guest-impacting issues.
Conduct regular property inspections to ensure cleanliness, presentation, safety, and operational standards are maintained.
Assist with recruiting, onboarding, training, scheduling, and performance management.
Coordinate and manage group bookings, rooming lists, group arrivals, and event-related accommodations.
Serve as a liaison between Sales, Operations, and Group Clients to ensure successful execution of group business.
Manage Accounts Receivable processes, including invoicing, billing follow-up, and collection efforts.
Assist with Accounts Payable functions, invoice processing, coding, and vendor communication.
Review daily reports, occupancy forecasts, guest feedback, and operational metrics.
Monitor labor costs and departmental productivity.
Ensure compliance with company policies, brand standards, and safety regulations.
Participate in manager-on-duty coverage as required.