Hotel Operations Manager

Shopping Center Management d b a Turnberry Associates•Aventura, FL

1d•$0 - $69,000•Onsite

About The Position

The Residence Inn Miami Aventura Mall is seeking an Operations Manager to lead a high-performing Front Office team, create memorable guest experiences, and help shape a welcoming extended-stay environment where guests and Associates feel valued. This role is ideal for a service-focused leader who enjoys coaching others, solving problems, partnering across departments, and making a visible impact on hotel operations daily. The hotel is a 9-story, 191-suite property with over 5,000 square feet of flexible event space, conveniently located between Miami and Fort Lauderdale, within walking distance to Aventura Mall and minutes from Gulfstream Park & Casino, Hard Rock Stadium, and Sunny Isles & Hallandale Beaches. Turnberry Select Service Hotels, the owner and operator, is Great Place to Work® Certified.

Requirements

Minimum of three years of hotel experience required, preferably in Guest Services or Front Office operations.
Previous supervisory or leadership experience preferred, with demonstrated ability to support team performance, training, scheduling, and accountability.
Ability to lead, coach, motivate, and develop Front Office Associates while building teamwork, accountability, and a positive service culture.
Strong guest service, service recovery, communication, and problem-solving skills in a fast-paced hotel environment.
Ability to plan daily assignments, prioritize competing needs, delegate effectively, and support smooth Front Office operations.
Strong computer skills, including Microsoft 365 applications.
Professional presence, sound judgment, and the ability to communicate clearly with guests, Associates, vendors, and leadership.
Ability to speak, read, write, and understand English.

Nice To Haves

Experience with hotel property management systems such as FOSSE and GXP preferred.
Experience working in a Marriott-branded or extended-stay hotel environment preferred.
Spanish or additional language skills preferred.
Four-year degree in Hospitality, Business, or a related field preferred.

Responsibilities

Lead, coach, motivate, and develop Front Office Associates.
Build teamwork, accountability, and a positive service culture.
Provide strong guest service, service recovery, communication, and problem-solving in a fast-paced hotel environment.
Plan daily assignments, prioritize competing needs, delegate effectively, and support smooth Front Office operations.
Respond to guest concerns.
Coordinate room readiness.
Support daily arrivals and departures.
Partner with Housekeeping, Engineering, Sales, and hotel leadership.