Hotel Operations Manager

Shopping Center Management d b a Turnberry Associates•Hallandale Beach, FL

8d•Onsite

About The Position

The Hampton Inn by Hilton Hallandale Beach | Aventura is seeking a hands-on hospitality leader to serve as an Operations Manager. This role involves inspiring teams, creating memorable guest experiences, and maintaining calm confidence during shifts. The Operations Manager will lead with purpose, elevate daily operations, and ensure the hotel delivers friendly, reliable, and consistent service. The ideal candidate is passionate about coaching people, solving problems, and making every guest feel welcomed. This is an opportunity to advance a hospitality leadership career.

Requirements

Proven ability to lead daily hotel operations in a fast-paced, guest-facing environment with direct experience supporting Front Office, breakfast service, guest services, and meeting services.
Strong leadership presence with the ability to coach, motivate, train, hold Associates accountable, and create a positive service culture.
Excellent communication and interpersonal skills with the ability to engage professionally with guests, Associates, vendors, and hotel leadership.
Demonstrated problem-solving, decision-making, and service recovery skills, including the ability to respond quickly and effectively to guest concerns.
Ability to manage schedules, labor needs, daily assignments, payroll deadlines, occupancy changes, and competing operational priorities.
Working knowledge of hotel brand standards, guest satisfaction metrics, safety and security procedures, food safety expectations, cleanliness standards, and sanitation requirements.
Proficiency with Microsoft 365 applications and the ability to learn and use hotel property management systems (e.g. PEP), reporting tools, scheduling systems, and communication platforms.
Ability to collaborate effectively with Housekeeping, Engineering, Sales, Finance, People & Culture, and hotel leadership to support operational excellence and a seamless guest experience.
Minimum of three years of hotel operations experience required.
High school diploma or GED required.

Nice To Haves

Previous supervisory or leadership experience in Guest Services, Front Office, Rooms, Food & Beverage, or related hotel operations preferred.
Degree in Hospitality, Business Administration, or a related field preferred.
Thorough understanding of hotel Front Office operations, complimentary breakfast service, meeting services support, guest service standards, and Hilton brand expectations.

Responsibilities

Lead daily hotel operations in a fast-paced, guest-facing environment.
Support Front Office, breakfast service, guest services, and meeting services.
Coach, motivate, train, and hold Associates accountable.
Create a positive service culture.
Engage professionally with guests, Associates, vendors, and hotel leadership.
Respond quickly and effectively to guest concerns.
Manage schedules, labor needs, daily assignments, payroll deadlines, occupancy changes, and competing operational priorities.
Collaborate effectively with Housekeeping, Engineering, Sales, Finance, People & Culture, and hotel leadership to support operational excellence and a seamless guest experience.