Hotel Operations Manager (Housekeeping) – Greater Cleveland Area

DelMonte Hotel Group•Beachwood, OH

2d•Onsite

About The Position

As a Housekeeping Manager, you will directly supervise associates in the Housekeeping Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Your specific duties in this role will include: Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made. Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management. Ensure set up and tear down of meeting room is completed as needed. Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings. Investigate complaints regarding housekeeping service and equipment, and take corrective action. Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation. Ensure Safety Data Sheets are on file and current for all chemicals used. Ensure food quality and service standards are being maintained as required (Select Service properties). Ensure food sanitation and proper food handling standards are being followed (Select Service properties). Manage the Lost and Found program. Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions. Ensure the cleanliness of the Housekeeping department and surrounding areas. Assist in checking all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.

Requirements

1 to 3 years related experience in housekeeping
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Ability to manage / supervise a staff
Ability to work as part of a team and complete tasks individually
Ability to prioritize tasks in a fast-paced work environment
Solid organizational, time-management and prioritization skills
Exceptional customer service skills

Responsibilities

Directly supervise associates in the Housekeeping Department.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interview, hire, and train associates.
Plan, assign, and direct work.
Appraise performance, reward and discipline associates.
Address complaints and resolve problems.
Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.
Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
Ensure set up and tear down of meeting room is completed as needed.
Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
Investigate complaints regarding housekeeping service and equipment, and take corrective action.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Ensure Safety Data Sheets are on file and current for all chemicals used.
Ensure food quality and service standards are being maintained as required (Select Service properties).
Ensure food sanitation and proper food handling standards are being followed (Select Service properties).
Manage the Lost and Found program.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
Ensure the cleanliness of the Housekeeping department and surrounding areas.
Assist in checking all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
Report any deficiencies.