Hotel Operations Manager (Front Office) – Greater Cleveland Area

DelMonte Hotel Group•Beachwood, OH

2d•Onsite

About The Position

The DelMonte Hotel Group is seeking an experienced and driven Front Office Operations Manager to join their team. This role is crucial in ensuring a great guest and colleague experience. The company offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development and advancement. This position is an opportunity to become part of a family-like atmosphere where associates can build a career.

Requirements

1 to 3 years related experience in guest services, front desk or related professional area.
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
Proven customer service and staff management skills.
Ability to work as part of a team and complete tasks individually.
Solid organizational, time-management and prioritization skills.
Strong work ethic and a drive to exceed expectations.
Excellent communication skills.

Responsibilities

Directly supervise associates in the Front Office and Food & Beverage Departments.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Interview, hire, and train associates.
Plan, assign, and direct work.
Appraise performance, reward, and discipline associates.
Address complaints and resolve problems.
Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure proper cash and key control procedures are followed.
Answer inquiries pertaining to hotel policies and services.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Perform Front Desk and Food & Beverage duties as needed.
Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
Ensure food sanitation and proper food handling standards are being followed.
Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
Ensure all brand standards and initiatives are implemented and followed.
Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel.
Ensure the cleanliness of the Front office, lobby and surrounding areas.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance.
Report deficiencies.