Hotel Assistant General Manager – Greater Cleveland Area

DelMonte Hotel Group•Beachwood, OH

2d•Onsite

About The Position

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! As an Assistant Hotel General Manager, you will assist in managing the hotel to ensure an efficient and profitable operation. You will directly supervise associates in the front office and food & beverage departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Requirements

1 to 3 years experience in guest services, front desk, food & beverage, management or related professional area.
Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills.
Exceptional customer service skills.
Strong work ethic and a drive to exceed expectations.
Excellent communication skills.
Passionate about the guest service experience, with an eye for detail.

Responsibilities

Direct, train and mentor department supervisors to ensure adherence to hotel policies and established operating procedures.
Oversee hotel operations in all aspects of Front Office and Food & Beverage.
Assist in the operation of the hotel during the absence of the General Manager.
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
Assist with the development of sales strategies and action plans.
Develop and maintain positive business relationships with all guests, vendors and other external partners.
Conduct regular physical inspections to ensure all standards of excellence are being met.
Answer inquiries pertaining to hotel policies and services.
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
Maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
Facilitate and maintain on-going communication and collaboration with all associates.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of all areas of the hotel.