Hotel Assistant General Manager – Greater Cleveland Area

DelMonte Hotel Group•Beachwood, OH

2d•Onsite

About The Position

Join the DelMonte Hotel Group team as an Assistant Hotel General Manager in the Greater Cleveland Area. This role involves assisting in the management of the hotel to ensure an efficient and profitable operation. You will directly supervise associates in the front office and food & beverage departments, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. This includes interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, and addressing and resolving problems.

Requirements

1 to 3 years experience in guest services, front desk, food & beverage, management or related professional area
Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Strong work ethic and a drive to exceed expectations.
Excellent communication skills.
Passionate about the guest service experience.
An eye for detail.

Responsibilities

Direct, train and mentor department supervisors to ensure adherence to hotel policies and established operating procedures.
Oversee hotel operations in all aspects of Front Office and Food & Beverage.
Assist in the operation of the hotel during the absence of the General Manager.
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
Assist with the development of sales strategies and action plans.
Develop and maintain positive business relationships with all guests, vendors and other external partners.
Conduct regular physical inspections to ensure all standards of excellence are being met.
Answer inquiries pertaining to hotel policies and services.
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
Maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
Facilitate and maintain on-going communication and collaboration with all associates.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of all areas of the hotel.