Hotel Night Porter-PT

LAKE JUNALUSKA ASSEMBLY INC•Lake Junaluska, NC

6d•Onsite

About The Position

The Hotel Night Porter position at Lake Junaluska Assembly Inc is a part-time role focused on providing excellent hospitality and maintaining the appearance and functionality of the facilities. The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body. This role requires a strong desire to exceed guest expectations, maintain a professional appearance, and be honest, reliable, and prompt in assisting guests and responding to requests.

Requirements

High school diploma or equivalent.
Minimum of 1 year relevant experience.
Demonstrated good communication skills.
Demonstrated guest relation skills.
Commitment to providing responsive and conscientious customer service.
Flexibility and ability to adapt to changing needs, multiple task demands, and work structures.
Ability to manage time effectively.
Ability to read and interpret instructions.
Ability to effectively present job-related information.
Proven organizational skills.
Proven interpersonal skills.
Ability to solve practical problems and handle guest and employee questions.
Ability to support the Mission and Vision of Lake Junaluska.
Must be willing to work a flexible schedule.
Ability to lift up to 100 pounds.
Manual dexterity sufficient to reach/handle items.
Manual dexterity to perceive attributes of objects and materials.
Ability to climb, balance, stoop, kneel.
Ability to stand, walk, and sit for extended periods.
Ability to work with a variety of chemicals without risk of irritation or allergic reaction.
Vision: must be able to see close and have good vision to perform daily duties.
Must be willing to work a flexible schedule to include weekends, holidays, and overtime when required and with supervisor approval.

Nice To Haves

Hospitality experience strongly desired.

Responsibilities

Assist Housekeeping staff with duties such as stripping beds and trash removal.
Ensure all items in guest rooms are in working order.
Assist Maintenance staff with light maintenance duties including painting, drywall/wallpaper repairs, preventative maintenance, door lock repairs, window screen repairs, and replacing light bulbs.
Assist Guest Services staff with delivering special guest requests like rollaways, linens, blankets, pillows, and mini refrigerators.
Assist Guest Services Front Desk staff with answering phones, processing walk-in reservations, assisting with group check-ins, and any other guest-related needs.
Assist guests with luggage.
Regularly check all floors, elevators, landings, porches, and other common areas for trash or debris.
Check vending areas for trash, debris, or spillage and clean appropriately.
Maintain the appearance of all public areas by vacuuming, cleaning floors and carpets, dusting and polishing furniture, keeping windows and doors clean, and disinfecting/deodorizing bathroom fixtures.
Restock and replenish bathroom supplies.
Work at different heights to clean walls and windows.
Respond immediately to any major spills or cleaning crises.
Place safety hazard signs, such as 'wet floor' signs.
Turn in all lost and found items to the front desk staff.
Move about campus to provide service in assigned areas using various transportation vehicles (golf cart, work van, oversized work van).
Comply with all safety policies, practices, and procedures and report any unsafe activities or conditions.
Perform other duties and responsibilities as assigned and required.