Hotel - Hotel Night Auditor FT

Churchill Downs Incorporated • Oxford, ME

1d • Onsite

About The Position

The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. Excellent customer service skills are required.

Requirements

• Excellent customer service skills are required.
• Must have the ability to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction especially during high volume times.
• Must be able to assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40lbs.
• Must be able to frequently lift and carry office supplies a minimum of 25lbs.

Nice To Haves

• Proficiently using Visual One

Responsibilities

• Adheres to all Standard Operating Procedures, (SOPs).
• Checks guests in and out of Hotel efficiently while providing excellent customer service.
• Processes transactions associated with guests stay.
• Performs Audit Nightly for Hotel.
• Reconciles all guest folios, identifies and fixes errors.
• Sells items from retail gift shop.
• Maximize sales revenues through up-selling and marketing promotions.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Communicates with housekeeping and other Casino departments to meet guest needs.
• Completes assigned checklists and projects.
• Demonstrates understanding of Hotel operations.
• Provides the highest quality of service and hospitality.
• Uses Visual One proficiently.
• Reports to Hotel Front Desk Manager and Supervisor.
• Ensure that all items are correct, in the reservation process and while checking guests in and out of the Hotel.
• Must be able to perform under stressful, demanding situations.
• Ability to remain positive and calm when repeating redundant tasks, answering phone, creating guest reservations and answering questions.
• Works with communication devices such as telephones, radio, bulletin boards, log book, and email.
• Maintains a professional relationship between guests and front desk team members.
• Promotes Oxford Casino Hotel at every opportunity.
• Maintains confidentiality and security of relevant information.
• Answers guest’s questions concerning the Casino/Hotel and local surrounding areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed