Hotel Night Auditor

Commonwealth Hotels•Norwalk, IA

2d•Onsite

About The Position

The Newly Built Tru by Hilton, Norwalk Iowa anticipates opening soon and is seeking a Hotel Overnight Front Desk Clerk, Hotel Overnight Front Office Agent or a Hotel Overnight Guest Service Agent! Working as a Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Agent or Hotel Overnight Front Desk Clerk at the Tru by Hilton Norwalk Iowa, offers a rewarding opportunity to be part of a dynamic hospitality team. The Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk, or Overnight Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

Requirements

High school diploma or equivalent
Friendly and welcoming demeanor.
Ability to interact professionally with guests and address their needs.
The ability to manage multiple tasks efficiently in a fast-paced environment.
Ability to prepare and handle food safely
Willingness to work collaboratively with coworkers.
Flexibility to adapt to changing tasks or guest demands.

Responsibilities

Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.