Hotel Night Auditor PT
Churchill Downs Incorporated•Oxford, ME
•Onsite
About The Position
The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs. Excellent customer service skills are required.
Requirements
- High School Diploma or equivalent.
- Minimum of one (1) year prior experience in guest service capacity.
- Must have the ability to multi-task.
- Ability to remain calm and find solutions to challenges.
- Must have basic math and spelling skills to be able to accurately handle cash and process sales transactions.
- Demonstrates ability to communicate effectively, written, verbal, and with body language.
- This position requires Hotel Front Desk experience, education and job knowledge to meet current business needs.
Nice To Haves
- Prior hotel computer point of sale experienced preferred.
Responsibilities
- Adheres to all Standard Operating Procedures, (SOPs).
- Checks guests in and out of Hotel efficiently while providing excellent customer service.
- Processes transactions associated with guests stay.
- Performs Audit Nightly for Hotel.
- Reconciles all guest folios, identifies and fixes errors.
- Sells items from retail gift shop.
- Maximize sales revenues through up-selling and marketing promotions.
- Strong commercial/business awareness and demonstration of sales capabilities.
- Communicates with housekeeping and other Casino departments to meet guest needs.
- Demonstrates understanding of Hotel operations.
- Provides the highest quality of service and hospitality.
- Uses Visual One proficiently.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
