Hotel Night Auditor

Sheraton • Novi, MI

12h • Onsite

About The Position

The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring excellent guest service, accurate financial reporting, and hotel security. This position combines customer service responsibilities with accounting and administrative duties to support smooth hotel operations during the night shift.

Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Basic math and computer skills
• Ability to multitask and work independently
• Attention to detail and strong organizational abilities
• Availability to work overnight shifts, weekends, and holidays
• Ability to stand or sit for extended periods
• Ability to lift up to 25 pounds occasionally
• Comfortable working overnight hours in a fast-paced environment

Nice To Haves

• Previous hotel, hospitality, customer service, or accounting experience preferred
• Experience with hotel management software is a plus

Responsibilities

• Greet and assist guests with check-ins, check-outs, reservations, and general inquiries
• Provide exceptional customer service and resolve guest concerns professionally
• Process payments, room charges, refunds, and other financial transactions accurately
• Perform nightly accounting audits and reconcile daily financial reports
• Balance cash drawers, credit card transactions, and revenue reports
• Prepare end-of-day reports for management
• Answer phone calls and respond to guest requests promptly
• Monitor hotel security and ensure guest safety during overnight hours
• Coordinate with housekeeping and maintenance teams as needed
• Maintain a clean, organized, and professional front desk area
• Ensure compliance with hotel policies and procedures

Benefits

• Employee discounts
• Paid time off
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED