Hotel Night Auditor - Shangri-La Resort + Golf Club
About The Position
The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for a Hotel Night Auditor. We're hiring an enthusiastic and hardworking individual to join our team! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you. Under direct supervision of the Front Desk Manager, responsible for management of hotel desk operations when Supervisor and/or Front Desk Manager are not on duty.
Requirements
- High school diploma or equivalent preferred.
- Related experience is preferred but not required.
- Must be 18 years of age or older.
- Must be able to maintain professional status through interface with customers, management, and co-workers.
- Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.
- Must be able to pass a background check.
Responsibilities
- Provides a friendly and courteous guest/employee contact experience.
- Undertake a review of end-of-day receivables against logged reports
- Edit all reports to ensure accuracy and full completion
- Investigate any anomalies found between daily reports and receivables
- Inform guests of all required information and be prepared to answer questions the guest may pose regarding the resort or local area attractions.
- Maintains detailed knowledge of resort services and hours of operations.
- Record reservations received verbally or in writing and enter into hotel computer system.
- Check guest in and out of hotel, settling accounts with established procedures.
- Quote rates and room availability in accordance with established procedures.
- Follow appropriate procedures to process or cancel reservations.
- Follow established phone etiquette procedures.
- File, retrieve, and update reservations and related reports.
- Performs other job-related duties as assigned.
- Serve as a guest relations ambassador and deliver high-level service.
- Uphold Shangri-La's professional, courteous, and guest-focused standards.
- Maintain punctuality, adaptability, and a proactive problem-solving attitude.
- Follow all safety policies, emergency procedures, and chemical handling protocols.
- Report hazards and practice safe lifting and kitchen safety procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
