Membership Sales Manager - Shangri-La Resort + Golf Club

Shangri-La•Bernice, OK

1d•Hybrid

About The Position

The Membership Sales Manager is responsible for driving membership growth, retention, and revenue through strategic prospecting, relationship-building, and sales execution. This role manages the full membership sales cycle-from lead generation and tours to closing and onboarding-while ensuring an exceptional, brand-aligned experience for prospective and current members. This position plays a key role in achieving overall club revenue goals and enhancing the membership culture and community.

Requirements

3–5 years of sales experience (private club, hospitality, golf, real estate, or luxury services preferred).
Proven track record of meeting or exceeding revenue goals.
Strong interpersonal and presentation skills.
Proficiency in CRM systems and Microsoft Office.
Flexible schedule including evenings, weekends, and events as needed.
Relationship-driven sales approach
Strong closing skills
Professional presence and communication
High emotional intelligence
Strategic thinking and market awareness
Results-oriented and self-motivated
Discretion and confidentiality
Must be able to pass a background check.

Nice To Haves

Bachelor's degree in Business, Marketing, Hospitality, or related field preferred.

Responsibilities

Develop and execute a strategic membership sales plan to achieve monthly and annual targets.
Generate new leads through networking, referrals, community engagement, and events.
Manage inbound inquiries and convert prospects into active members.
Conduct personalized property tours and presentations highlighting amenities, lifestyle benefits, and value.
Prepare and present membership proposals and agreements.
Maintain accurate records in CRM system and track sales pipeline metrics.
Meet or exceed individual and team sales quotas.
Build strong relationships with prospective and current members.
Ensure a smooth onboarding experience for new members.
Collaborate with department leaders to ensure member satisfaction.
Identify opportunities for upselling or upgrading membership categories.
Support retention initiatives and assist with member renewals.
Partner with Marketing to develop membership campaigns, promotions, and referral programs.
Represent the club at community functions and networking events.
Assist in planning and hosting membership events and open houses.
Provide feedback on market trends and competitor offerings.
Maintain accurate contracts, deposits, and documentation.
Prepare monthly sales reports and forecasting.
Monitor membership inventory and pricing strategies.
Ensure compliance with membership policies and financial procedures.
Serve as a guest relations ambassador and deliver high-level service.
Uphold Shangri-La's professional, courteous, and guest-focused standards.
Maintain punctuality, adaptability, and a proactive problem-solving attitude.
Follow all safety policies, emergency procedures, and chemical handling protocols.
Report hazards and practice safe lifting and kitchen safety procedures.