IT Tech - Shangri L Resort + Golf Club

Shangri-La • Bernice, OK

1d • $15 - $16 • Onsite

About The Position

We are now recruiting an IT System Analyst for the beautiful world-class Shangri-La Resort in Afton, OK. Come and have fun meeting new people with the IT Team and enjoy the amenities/perks offered for this position at Shangri-La!

Requirements

• Problem solving
• Microsoft Office365 & Active Directory
• Networking knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• PC proficiency
• System administration
• High school diploma, GED, or equivalent

Nice To Haves

• Prior information technology or systems administration experience preferred or currently seeking higher education
• Familiarity with telephone, office, and point-of-sale, and PMS software a plus
• Prior knowledge with the following systems a plus: Agilysys/InfoGenesis POS, Amadeus HotSOS (ticketing system), DirecTV DRE, mobile device MDMs, and Relay Pro radios

Responsibilities

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED