Hotel Night Auditor

Sandpiper Property Mgt•Waco, TX

5d•Onsite

About The Position

This is a vital role that blends excellent customer service with accounting precision. You will be the primary contact person overnight, managing guest requests, handling late-night check-ins, and, crucially, balancing the accounts from the day shift, demonstrating your commitment to our value to "Do the Right Thing."

Requirements

Dependable
Strong attention to detail for both service and numbers
Ability to manage an overnight shift independently

Responsibilities

Balance accounts leftover from the day shift.
Perform the nightly accounting and auditing operations to ensure an accurate daily close.
Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins.
Respond to situations as they arise and manage guest conflict calmly.
Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations.
Respond to guest service calls efficiently and expediently.
Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
Inspect studios and public spaces daily according to company and brand standards.
Review Studio Inventory daily to ensure maximization of studio revenue.
Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines.
Ensure all policies and procedures are accurately followed at all times.
Document work activity using the appropriate log and according to policy.
Perform Laundry Duties, including sorting, washing, drying, and folding of linen/terry, as well as general cleaning/maintenance of the laundry facilities.
Cross-train on the duties of all non-management staff members and perform those duties as needed.
Stay on site for their entire shift until relieved.