Hotel Manager

Coast Hotels•Calgary, AB

5d•CA$90,000 - CA$90,000•Onsite

About The Position

Coast Hotels is seeking a Hotel Manager to lead their team at the Coast Calgary Downtown Hotel & Suites by APA, a 120-room downtown hotel. Reporting to the Regional General Manager (Calgary), this role is crucial in driving operational excellence, inspiring the team, and shaping the hotel's culture. The Hotel Manager will be responsible for formulating and executing strategic and business goals, ensuring alignment with Coast Hotels' vision and values. Key responsibilities include growing hotel revenue, maximizing operational efficiencies and profitability, maintaining high customer service standards, ensuring smooth daily operations, and fostering a people-first environment where both employees and guests feel valued.

Requirements

Bachelor's Degree or Diploma in Hospitality or Hotel Management or equivalent education and experience.
4 years’ experience as a member of a hotel leadership team in a comparable hotel or setting.
Demonstrated ability to take responsibility for financial results for a complex business unit or multiple business units.
In-depth understanding of hotel operations.
Highly developed communication and interpersonal skills to support the building of strong relationships with diverse groups of people.
Capable of leading a group of 35 to 40 Coast Ambassadors.
Exemplifies Coast Hotels’ 5 core values and corporate culture and ability to model Leadership Accountability.

Responsibilities

Create and lead the execution of an annual business plan for the hotel with measurable objectives aligned with the overall business strategy.
Communicate the hotel's vision and involve relevant leaders to build and execute business plans.
Lead and develop a strong team through effective recruitment, mentoring, and professional development.
Maintain industry and professional expertise by actively participating in industry events, conferences, and reviewing industry communications.
Use business and industry acumen to forecast and address future needs and challenges.
Establish clear plans, targets, and budgets to support operational excellence.
Closely monitor and measure operational plans and targets.
Identify problem areas, proactively take charge of solutions, and be accountable for the hotel's performance.
Establish processes to ensure decisions and actions are followed through and plans are executed.
Anticipate, prioritize, and allocate resources, including capital improvements.
Set and manage performance targets and motivate Ambassadors to achieve them.
Effectively communicate the hotel's strategy so all ambassadors clearly understand it.
Engage all Ambassadors to actively participate in hotel operations.
Create an environment that supports innovative problem-solving and sharing of ideas from all levels of Ambassadors.
Identify and develop succession needs and risks, talent requirements, and high-potential talent.
Create and implement a community involvement plan, taking leadership roles within the local community and building a positive reputation.
Build an effective network within the industry and profession.
Perform other duties as required.