Hotel Manager

Kasa • Philadelphia, PA

1d • $87,000 - $90,000 • Onsite

About The Position

Kasa is a tech-enabled hotel and apartment hotel brand and manager that partners with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations. Kasa utilizes automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. The company builds technology that combines with innovative operations to grow a globally scalable offering. Guests enjoy seamless check-ins, caring service, and attractive amenities, with an on-site and remote guest experience team available throughout their stay.

The Hotel Manager role reports to an Area General Manager and is responsible for the day-to-day operations of a property or portfolio of properties. The manager leads a high-performing team, ensuring Kasa standards are met and guest expectations are exceeded. Approximately 95% of the time is spent on-site, coaching teams, inspecting execution, and upholding high standards for guest experience and operations. The role involves communicating with partners and guests to resolve issues, developing strategies to improve performance, and participating in revenue, marketing, and operational performance conversations. The manager also defines and evaluates the activities of indirect stakeholders and vendors, integrating Kasa's core values into their decisions and actions.

Requirements

• 4+ years of hotel management experience.
• Proficiency with property management systems and other core hospitality software.
• Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
• Experience using OTA reviews to drive improvements.
• Track record of building a service-first culture that reduces complaints and increases repeat visits.
• Fluent in RevPAR/TRevPAR, ADR, and occupancy optimization; able to work with revenue management teams and systems.
• Effectively identifies, prioritizes, and secures business partnerships to expand revenue streams further.
• Recognized as an inclusive leader who leads with empathy, understanding, and intuition.
• Ability to think critically, anticipate future trends and develop effective long-term strategies.
• Ability to ID root causes, create project plans, and drive themselves and their team members to prioritize, schedule and complete sizable project plans.
• Leverages historical data to anticipate future events or outcomes, identify potential risks or opportunities, and make data-driven decisions.
• Skillfully hires and dismisses personnel, making informed decisions aligned with team and organizational needs.
• Balances individual growth with overall objectives, fostering a productive and collaborative work environment.
• Must be comfortable hiring and developing high performers and parting ways with those who don’t meet the bar.
• Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics.
• Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.
• Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.

Responsibilities

• Oversee operations at assigned property(ies), including rooms, housekeeping, maintenance, security, and F&B.
• Own property-level projects, including minor renovations and CapEx projects.
• Lead, develop, delegate as necessary, and hold teams accountable.
• Design and manage the guest and employee journeys, proactively looking for ways to reduce effort and surprise and delight guests.
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
• Monitor guest feedback across all channels and work to eliminate recurring issues.
• Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.
• Build relationships with local businesses, vendors, and the broader community.

Benefits

• Kasa Travel Credit: Employees get an allowance of free stays with Kasa, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is $87,000 - $90,000. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed