Hotel Manager

Omni Hotels & Resorts•San Antonio, TX

About The Position

The Hotel Manager assists with overall hotel operations, including associate relations, guest service, profitability, product quality, and compliance with Omni standards. The position is part of the Executive Committee and reports directly to the General Manager. The Hotel Manager works with department heads and assistant managers to coordinate, supervise, and direct operations, maintain excellent guest service, and meet financial, service, and employee-relations goals. The role includes contributing to strategic plans, budgets, and annual objectives; reviewing operating results and forecasts; developing associates; and directing property operations in the Area Managing Director's absence.

Requirements

At least five years of progressive senior leadership experience, including at least two years in an Executive Committee position.
Experience across all areas of hotel operations, including Rooms and Food & Beverage.
College degree required.
Ability to establish and maintain relationships with vendors, the community, and organizations.
Excellent technical skills, including MS Office, Opera PMS, Delphi, and Oracle.
Mastery of forecasting, scheduling, payroll, associate relations, service recovery, budgeting, productivities and direct expenses, inventory management, cost control, and operating-results reviews and analysis.
Exceptional management and leadership skills with a proven record of leading a successful team.
Ability to delegate and effectively train, develop, and motivate staff.
Ability to mentor department heads and assistant managers.
Ability to set priorities for Rooms, Food & Beverage, and Spa leadership teams and provide feedback that enhances performance.
Ability to prioritize, organize, and follow up on assigned items, including guest requests and questions.
Ability to work under pressure, think clearly and quickly, and make concise decisions.
Highly developed customer-service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Ability to stand and walk for extended periods; lift up to 40 pounds; and push, pull, or carry up to 50 pounds.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Hotel operations experience in an upscale hotel.

Responsibilities

Work with Executive Committee members to meet financial, service-standard, and employee-relations goals.
Help develop the annual strategic business plan and budget, monitor progress, and drive company standards and approved initiatives.
Review daily operating results and weekly forecasts and schedules, taking corrective action as needed.
Participate in hiring, training, scheduling, reviewing, and disciplining staff with support from the operations management team.
Promote a strong culture of associate engagement.
Coordinate, supervise, and direct hotel operations with support from department heads and assistant managers.
Ensure guest-service standards are met and developed to maintain consistent excellent service.
Direct property operations in the Area Managing Director's absence.
Maintain close communication with the Managing Director and department and division heads.
Recommend programs to motivate and develop staff.
Assist in developing annual budgets, action plans, and objectives.
Conduct daily reviews of hotel operations with department heads.
Attend hotel operational meetings, Rooms and Food & Beverage departmental meetings, and associate-related events.
Review department heads' annual objectives and monitor progress toward completion.