Hotel Manager

Omni Hotels & Spas•San Antonio, TX

About The Position

The Hotel Manager assists with the overall operation of the hotel, including associate relations, guest service, profitability, product quality, and compliance with Omni standards. The role is part of the Executive Committee and reports directly to the General Manager. The Hotel Manager works with executive and department leaders to meet financial, service, and employee-relations goals; support hotel operations; and maintain high standards of guest service. The position also directs property operations in the Area Managing Director’s absence.

Requirements

At least five years of progressive senior leadership experience, including at least two years in an Executive Committee position.
Experience across hotel operations, including Rooms and Food & Beverage; upscale hotel experience preferred.
College degree required.
Ability to establish and maintain relationships with vendors, the community, and organizations.
Strong technical skills, including MS Office, Opera PMS, Delphi, and Oracle.
Mastery of forecasting, scheduling, payroll, associate relations, service recovery, budgeting (including productivities and direct expenses), inventory management, cost control, and daily reviews and analysis of operating results.
Exceptional management and leadership skills, with a proven record of leading a successful team.
Ability to delegate and effectively train, develop, and motivate staff.
Ability to prioritize, organize, and follow up on assigned work; work well under pressure; think clearly and quickly; and make concise decisions.
Highly developed customer-service and problem-solving skills, an approachable demeanor, and attention to detail.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
Ability to stand and walk for extended periods.
Ability to lift up to 40 pounds and push, pull, or carry up to 50 pounds.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Experience in an upscale hotel.

Responsibilities

Work with Executive Committee members to meet financial, service-standard, and employee-relations goals.
Help develop the annual strategic business plan and budget, monitor progress, and drive company standards and approved initiatives throughout the year.
Review daily operating results and weekly forecasts and schedules, and take corrective action as needed.
Participate in hiring, training, scheduling, reviewing, and disciplining staff with support from the operations management team.
Promote a strong culture of associate engagement.
Coordinate, supervise, and direct hotel operations with support from department heads and assistant managers.
Ensure guest-service standards are met and developed to maintain consistent, excellent service.
Direct property operations in the Area Managing Director’s absence.
Maintain communication with the Managing Director and other department and division heads.
Recommend programs to motivate and develop staff.
Assist with developing annual budgets, action plans, and objectives.
Conduct daily reviews of hotel operations with department heads.
Attend hotel operations meetings, Rooms and Food & Beverage departmental meetings, and associate-related events.
Review department heads’ annual objectives and monitor progress toward completion.
Mentor department heads and assistant managers, set priorities for Rooms, Food & Beverage, and Spa leadership teams, and provide performance-enhancing feedback.
Prioritize and follow up on assigned items, including guest requests and questions.