Hotel Manager

IHG•Fort Leonard Wood, MO

1d•$105,000 - $130,000

About The Position

The Hotel Manager is second in command at a regional hotel and serves as General Manager in the General Manager’s absence. The role oversees day-to-day hotel operations and staff, supports the General Manager in developing and communicating departmental strategies and goals, and enforces company policies and procedures. The Hotel Manager assists with financial and operational planning and provides direction across front office, revenue, reservations, food and beverage, housekeeping, maintenance, security, sales, human resources, accounting, and purchasing. The position helps ensure guest satisfaction, operational and brand standards, financial goals, regulatory compliance, staff training and development, and the protection and upkeep of hotel assets. The role also maintains relationships with owners and external contacts, provides operational updates, recommends capital improvements, and performs other duties as assigned.

Requirements

Bachelor’s degree in Hotel Administration, Business Administration, or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience.
Experience requirements may vary slightly based on the size and complexity of the operation.
Fluent English.

Nice To Haves

Knowledge of other languages.

Responsibilities

Oversee day-to-day hotel operations and staff assignments; assist the General Manager in developing and communicating departmental strategies and goals.
Communicate and enforce policies and procedures.
Recommend or initiate salary, disciplinary, and other staffing or human-resources actions in accordance with company rules and policies, and alert the General Manager to potentially serious issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company objectives.
Oversee front office, revenue, and reservation functions to support superior guest service, safeguard money, credit card transactions, and guest information, and achieve established goals.
Oversee food and beverage operations to maintain operating and quality standards and achieve profit and revenue goals.
Oversee housekeeping and maintenance to ensure compliance with quality and brand standards for appearance, cleanliness, maintenance, and repair, and ensure preventative maintenance programs protect hotel assets.
Oversee security operations to help provide a safe and secure environment for guests, employees, and hotel assets.
Oversee sales functions to establish and achieve goals that meet the hotel’s financial objectives.
Maintain a proactive human resources function covering employee relations, training and development, wage and benefit administration, policy compliance, and labor regulations.
Ensure accounting and purchasing controls and procedures are implemented and maintained.
Develop and foster positive owner relationships where applicable and provide ongoing information and status reports.
Recommend capital improvements to enhance company assets and brand loyalty.
Interact with guests to ensure their satisfaction; owners or principals regarding operational updates and current issues; vendors to resolve performance issues; regulatory agencies on safety and compliance matters; and other contacts as needed.
Perform other duties as assigned.
Serve as General Manager in the General Manager’s absence.