Hotel Manager

Buffalo Run Casino & Resort•Miami, OK

8d•Onsite

About The Position

The Hotel Manager is responsible for providing a courteous and efficient hospitality experience to guests. This role ensures compliance with property standards, including health and safety regulations, policies, and procedures. The manager will oversee the integration of hotel and casino services, deliver high-quality guest service, and conduct regular audits of team performance. Responsibilities include handling guest complaints, ensuring the cleanliness and appearance of the hotel, reporting maintenance issues, and managing payroll and team member scheduling. The position also involves recruiting, training, leading, evaluating, coaching, and mentoring a diverse team.

Requirements

Must be at least 18 years old.
Requires a high school diploma or equivalent.
Requires at least 2 years previous casino hotel management experience.
Must be able to obtain and maintain the required Gaming License.
Requires problem solving skills, and the ability to communicate effectively.
Position involves prolonged walking, stooping or bending, lifting or carrying up to 50 pounds daily.

Nice To Haves

Familiarity with the gaming industry and the integration of hotel and casino services.
2 year business degree preferred.

Responsibilities

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other team members, guests, and vendors.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.
Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of employment.
Adhere to all work rules, policies & procedures, and safety standards.
Ensure compliance with property standards, including all health and safety regulations, policies and procedures.
Ensure a positive guest experience by delivering high-quality guest service.
Conduct regular audits and assessments of team performance to maintain high standards.
Handle and resolve all guest complaints and concerns.
Ensure cleanliness and overall appearance and operation of the hotel, front lobby, hotel rooms, and hotel grounds.
Report any maintenance issues or concerns.
Recruit, train, and lead a diverse team.
Evaluate, coach, and mentor team members as often as necessary to ensure successful operations.
Manage payroll processes and team member scheduling.
Perform other duties as assigned.