Hotel Manager

Buffalo Run Casino & Resort•Miami, OK

7d•Onsite

About The Position

The Hotel Manager is responsible for providing a courteous and efficient hospitality experience to guests. This role ensures compliance with property standards, including health and safety regulations, and involves managing team performance, guest relations, and the overall operation and appearance of the hotel. The position requires strong leadership, problem-solving, and communication skills, with a focus on team development and operational efficiency within a casino environment.

Requirements

Must be at least 18 years old.
Requires a high school diploma or equivalent.
Requires at least 2 years previous casino hotel management experience.
Requires problem solving skills.
Ability to communicate effectively.
Must be able to obtain and maintain the required Gaming License.

Nice To Haves

2 year business degree preferred.
Familiarity with the gaming industry and the integration of hotel and casino services.

Responsibilities

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other team members, guests, and vendors.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.
Maintain strict privileged, proprietary, guest, and employer confidentiality.
Adhere to all work rules, policies & procedures, and safety standards.
Ensure compliance with property standards, including all health and safety regulations, policies and procedures.
Deliver high-quality guest service to ensure a positive guest experience.
Conduct regular audits and assessments of team performance to maintain high standards.
Handle and resolve all guest complaints and concerns.
Ensure cleanliness and overall appearance and operation of the hotel, front lobby, hotel rooms, and hotel grounds.
Report any maintenance issues or concerns.
Recruit, train, and lead a diverse team.
Evaluate, coach, and mentor team members as often as necessary to ensure successful operations.
Manage payroll processes and team member scheduling.
Perform other duties as assigned.