Hotel Lounge Server - Elysee New York

Horseshoe Bay Resort•New York, NY

7h•$17 - $22•Onsite

About The Position

Elysée New York is seeking an attentive, hospitality-driven Server to provide exceptional food and beverage service across Salon Sanssouci and the hotel’s food and beverage operations. The role creates a welcoming, efficient, and memorable dining experience by greeting guests, explaining menu offerings, making food and beverage recommendations, and delivering personalized hospitality. The Server is expected to meet Leading Quality Assurance and Forbes 5-Star standards. Depending on business needs, staffing levels, and outlet operations, the role may also support table maintenance, bussing, side work, room service, and banquet functions. The position reports to Food & Beverage Management and the Director of Operations. It requires a flexible schedule that includes mornings, evenings, weekends, and holidays. The position is based in the intimate, residential-style Salon Sanssouci at Elysée New York, a luxury boutique hotel in Midtown Manhattan.

Requirements

Genuine passion for hospitality and food and beverage service, with the ability to build rapport quickly and naturally.
Strong knowledge of food, wine, spirits, and beverage pairings, and confidence making recommendations and upselling naturally.
Clear, professional communication skills and ability to coordinate effectively with kitchen, bar, and service teams.
Strong attention to detail and ability to manage multiple tables and courses without sacrificing warmth or accuracy.
Sound judgment and discretion, particularly regarding responsible alcohol service and guest well-being.
Working knowledge of Toast point-of-sale systems or ability to learn new systems quickly.
High school diploma or equivalent.
Previous restaurant or hospitality experience.
Ability to obtain and maintain required food handler certifications.
Ability to obtain and maintain required Alcohol Awareness or Responsible Beverage Service certification.
Meet minimum legal age requirements for serving alcoholic beverages under applicable state law.
Basic computer and POS system experience.
Ability and willingness to work a flexible schedule, including mornings, evenings, weekends, and holidays, as business demands require.
Stand and walk for extended periods, up to eight hours or more per shift.
Frequently bend, kneel, stoop, twist, and reach.
Regularly carry trays and food items weighing up to 30 pounds and occasionally lift up to 50 pounds, with or without reasonable accommodation.
Push and pull carts and service equipment and perform repetitive grasping and fine motor tasks.
Work in hot, cold, wet, and fast-paced environments while communicating effectively with guests and coworkers.

Nice To Haves

Experience participating in wine programs within a Forbes Four-Star or Five-Star, Michelin-recognized, or luxury hospitality environment.
Knowledge of spirits, cocktails, craft beer, and beverage trends.
Experience in the New York City luxury hospitality market.
Advanced Sommelier, WSET Level 3, or Diploma certification.
Multilingual capabilities.

Responsibilities

Welcome guests warmly and professionally, escorting them to their table when appropriate.
Present menus and explain daily specials, promotions, and featured items.
Answer guest questions about menu items, ingredients, allergens, preparation methods, and portion sizes.
Recommend food and beverage selections, including appetizers, desserts, premium beverages, wine, and specialty cocktails.
Build rapport, anticipate guest needs, recognize returning guests, and honor known preferences.
Monitor guest satisfaction, resolve concerns promptly, and involve management when needed.
Serve as a storyteller for Salon Sanssouci and Elysée New York, thank guests, and invite them to return.
Enter orders accurately into the POS system and coordinate with kitchen and bar staff for timely service.
Serve food and beverages to established standards, checking presentation, quality, and accuracy.
Deliver courses efficiently, refill beverages, and monitor tables throughout the meal.
Act as a barista and coffee server throughout the day.
Remove finished plates and utensils, present accurate checks, process approved payment methods, and balance the cash drawer and reconcile sales as required.
Serve alcoholic beverages in compliance with applicable laws, verify guests’ legal drinking age, monitor consumption, refuse service when legally appropriate, and report intoxication or safety concerns to management.
Follow responsible alcohol service procedures and maintain required Alcohol Awareness or Responsible Beverage Service certification.
Prepare the dining room for service by setting tables, polishing silverware and glassware, and folding napkins.
Refill condiments and service stations and stock ice, beverages, coffee supplies, and service items.
Maintain dining-area cleanliness and complete opening, running, and closing side work in accordance with sanitation standards.
When assigned, clear and reset tables, clean and sanitize tables and chairs, sweep under tables, transport dishes to the dishwashing area, restock service stations, and assist hosts and teammates during busy periods.
Follow health department regulations, handwashing requirements, and safe food-handling practices; report unsafe conditions and keep the work area clean and organized.
Collaborate with kitchen, bar, host, room service, and banquet staff, communicate guest requests accurately, participate in pre-shift meetings, and support teammates.