Hotel Houseperson

Commonwealth Hotels•Portland, ME

About The Position

The Hotel Houseperson at the Hyatt Place Portland Downtown Old Port Square supports housekeeping operations and contributes to a clean, comfortable guest experience. The role includes cleaning and preparing guest rooms, replenishing amenities, checking room equipment and furniture, assisting with public-area upkeep, and handling laundry and supply inventory. The position is full-time, with anticipated hours of 3:00 p.m. to 11:00 p.m. Applicants must be flexible to work weekends and holidays.

Requirements

High school diploma or equivalent.
Demonstrated experience with a strong focus on guest satisfaction.
Ability to manage time effectively and stay organized in a fast-paced environment.
Excellent skills in engaging with guests and collaborating with team members.
Flexibility to work weekends and holidays.

Responsibilities

Clean and sanitize guest rooms, including making beds, changing linens, dusting, vacuuming, and sanitizing bathrooms.
Replenish guest room amenities such as toiletries, towels, and coffee.
Inspect room equipment and furniture for proper working condition and report maintenance issues.
Occasionally clean and maintain public areas such as hallways, lounges, and restrooms.
Follow cleaning procedures and safety protocols to maintain a safe environment for guests and staff.
Provide courteous, professional guest service and respond promptly and efficiently to requests or concerns.
Collect, wash, fold, and deliver linens and towels.
Monitor and report inventory levels of cleaning supplies and amenities to support timely restocking.
Prepare rooms for new guests according to hotel cleanliness and comfort standards.