Hotel Group Rooms Controller - FULL TIME
About The Position
The Hotel Group Rooms Controller is a full-time position in the Operations Department that supports the Hotel Manager and Director of Sales. The role serves as a liaison for room-related requests among Sales, the Front Desk, and Housekeeping, and works with departments across the resort to help functions run smoothly and meet or exceed guest expectations. Working hours are variable and flexible, including weekends, holidays, and overtime as required. Benefits are offered after successful completion of a 60-day introductory period. This is an internal and external promotional recruitment opportunity. The position coordinates room assignments for individual and group reservations, manages VIP and external travel agency reservations, supports rooming lists and online reservation blocks, and maintains communication about room availability, special accommodations, billing, and guest requests. It also prepares group pickup reports and assists with special projects as requested by leadership.
Requirements
- High school diploma or equivalent required.
- Prior reservations or group coordinator experience required.
- Ability to speak, read, write, and understand the primary language or languages used in the workplace.
- Reading and writing ability to facilitate communication.
- Good verbal and written communication skills.
- Basic computational ability.
- Basic computer skills, including Microsoft Word, Excel, and account management software.
- Excellent interpersonal and sales-related skills.
- Exceptional organizational skills.
- Ability to handle multiple tasks and projects daily.
- Ability to type accurately at least 50 words per minute.
- Ability to work independently with little or no supervision.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to pass a background check and pre-employment drug test.
- Ability to meet company grooming standards for a neat, clean, and well-groomed appearance.
- Talking and hearing occur continuously while communicating with guests, supervisors, and subordinates.
- Availability for extended hours and weekends as required by business demands.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Review arrival reports and plan room assignments in the property management system for individual and group reservations, coordinating special requests.
- Monitor multiple VIP channels to ensure appropriate room assignments and coordination of the guest experience.
- Monitor and update reservations from external partner travel agencies through email and extranet channels.
- Maintain Out of Order and Out of Service room information in coordination with Engineering and Housekeeping.
- Respond to Reservations points of contact and guests regarding upcoming hotel stays.
- Input rooming lists and provide web links and directions for online reservation blocks.
- Communicate with departments, including management, regarding oversells, challenges, and unmet special accommodations.
- During high-occupancy periods, safeguard room assignments for future arrivals, including one- or two-night gaps.
- Verify daily billing details from external partner travel agencies and establish appropriate reservation routing for accuracy and completion.
- Place VIP reservations into management and VIP status.
- Prepare finalized group pickup reports for reconciliation and billing.
- Carry out multiple tasks independently, effectively, and efficiently.
- Maintain a professional, pleasant, and enthusiastic demeanor.
- Assist with special projects and assignments as requested by leadership.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
