Hotel Front Desk

Commonwealth Hotels•Louisville, KY

7h•Onsite

About The Position

Join Team at the Hampton Inn Louisville Airport! Hampton Inn Louisville Airport is seeking a Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. About Us: At Hampton Inn Louisville Airport, we have recently completed a stunning renovation, upgrading our guest amenities to provide a fresh, modern experience. Located conveniently off I-264 and just steps from Louisville International Airport, our hotel is at the heart of the action, with top attractions like Churchill Downs, Kentucky Kingdom, and the Louisville Zoo just minutes away. We are proud to have earned the 2023 Service Recognition Award, a testament to our commitment to exceptional service. If you are looking to grow your career in a supportive, dynamic environment where your contributions are recognized and celebrated, Hampton Inn by Hilton Louisville Airport is the perfect place for you. Why This Role? Working as a Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Requirements

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
A high school diploma or equivalent

Nice To Haves

Hospitality or Front Desk Experience

Responsibilities

Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.