Front Desk - Hotel

Medical Diagnostic Laboratories•Lambertville, NJ

1d•Onsite

About The Position

The Lambertville Station Inn, a member of Genesis Hospitality, is seeking experienced and team-oriented candidates for a full-time Front Desk Agent position. This role involves greeting guests, managing check-ins and check-outs, ensuring an enjoyable guest experience, answering inquiries, handling reservations and payments, coordinating with housekeeping, and providing personalized services for VIPs and event attendees.

Requirements

Must possess computer literacy
Must possess a professional, polished image through in-person and phone interaction
Excellent communication skills, both written and verbal
Well developed and multi-tasking, organizational skills, and detailed oriented
Ability to work in fast-paced environment and work well under pressure
Ability to handle sensitive information and keep strictly confidential
Candidate must be dependable and reliable
High school diploma and or equivalent

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Greets guests, check guests in and out of their rooms
Ensures that every guest has an enjoyable experience at the hotel
Answer guest inquires including recommending activities and restaurants
Maintain safety of guest’s luggage when houseman is not available
Manage online and phone reservations
Manage updated records of bookings and payments
Obtain guests contact details and stay dates
Process all payments and verify credit card data
Provide information about hotel, available rooms, rates, amenities, and payment options
Responds to guests complaints in a professional and timely manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services when appropriate