Hotel Front Desk

Q Casino + Resort•Dubuque, IA

23h•Onsite

About The Position

The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.

Requirements

Excellent verbal and written communication.
Strong interpersonal and customer service skills, including handling difficult patrons.
Organizational skills and attention to detail.
Familiarity with the local area and ability to provide directions.
Proficiency with Microsoft Office Suite.
Experience using laundry detergents and equipment.
Ability to work long hours and weekends.
Quick decision-making and problem-solving.
Team collaboration and high attention to detail.
High school diploma or equivalent required.
Legally authorized to work in the U.S.
Basic English literacy required.

Nice To Haves

Customer service experience preferred but not required.

Responsibilities

Efficiently manages front desk operations, ensuring quick check-in and checkout.
Warmly and professionally welcomes guests.
Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
Handles guest requests with professionalism and courtesy.
Ensures prompt delivery of final bills.
Keeps lobby and shared areas neat and orderly.
Maintains knowledge of hotel policies, room rates, discounts, and local events.
Provides information about local attractions and hotel offerings.
Operates and maintains laundry equipment including washers, dryers, and iron press.
Washes, dries, folds, and sorts hotel linens.
Stocks laundry closets and carts.
Maintains daily laundry records and inventory of supplies.
Responds professionally to guest complaints.
Performs other related duties as assigned.