Hotel Front Desk Representative (3pm-11pm)
Nivea Hospitality•Ellenboro, WV
•Onsite
About The Position
This position is for the afternoon shift, 3pm - 11pm, for 32 hours per week. The Sleep Inn Ellenboro is located at 29 South Main Street Ellenboro, WV. The role is responsible for attending to the needs of guests, especially during the check-in and check-out process.
Requirements
- Must be able to stand for an 8-hour shift.
Responsibilities
- Be in required uniform including name tag, ear piece and radio.
- Greet all guests.
- Providing information to guests about hotel policies, services and amenities.
- Respond to guest requests.
- Selling rooms to "walk in" guest.
- Entering/changing reservations in the PMS system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary changes to guest accounts.
- Informing housekeeping about room changes.
- Listening and responding to guest complaints.
- Operating the phone system.
- Cleaning of the front desk and surrounding areas.
- Completing shift checklist.
- Maintaining daily logs.
- Balancing cash drawer.
- Attitude must be conducive to team growth, hospitality, and serving environment.
- Willingness to participate in further hospitality training and education.
- Performing any other duties given by the supervisor or general manager.
Benefits
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Choice Hotel discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
