Hotel Front Desk

Sonesta Columbus, OH•Columbus, OH

1d•Onsite

About The Position

Responsible for consistently delivering exceptional service that supports the hotel's mission and overall success. This role oversees front desk operations, achieves established performance objectives, and provides support to the Operations Manager. Serving as the primary point of contact for in-house guest relations during each shift, this position plays a key role in ensuring a positive guest experience. As the first point of contact for guests entering the hotel, the individual represents the brand through professional, welcoming, and responsive service.

Requirements

High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Strong problem-solving, reasoning, organizational, motivational, and training skills preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.

Nice To Haves

One year of previous hotel experience, or retail customer service preferred.
Other languages beneficial.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Strong problem-solving, reasoning, organizational, motivational, and training skills preferred.
Experience with Microsoft Office and Opera systems preferred.
May be required to obtain a TIPS certification.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.