HOTEL FRONT DESK

Town Pump, Inc.•Big Timber, MT

5d•Onsite

About The Position

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement, “Genuine Hospitality from genuine people committed to providing comfort and service.” All Front Desk Agents are required to engage in selling hotel rooms over the phone and in-person, explaining the amenities, benefits, and attempting to close the sale of each inquiry. All Front Desk Agents will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant, etc. Town Pump is a growing company with ever-increasing opportunities for career growth.

Requirements

Have knowledge of hotel and guest service operations.
Experience working with a computer.
Data entry skills.
Experience with multi-line phone systems.
Experience with cash handling and credit card transactions preferred.
Understand the importance of being punctual.
Flexibility of work schedules.
Can work independently with frequent interruptions.

Nice To Haves

Experience with cash handling and credit card transactions.

Responsibilities

Pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.
Communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules.
Display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.
Ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.
Maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.
Collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges).
Utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.
Maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.
May be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.
Engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits and attempting to close the sale of each inquiry.
Complete the front desk sales review checklist to help identify potential sales leads.