Hotel Front Desk Representative (3pm-11pm)

Nivea Hospitality•Ellenboro, WV

3d•$10 - $11•Onsite

About The Position

This position is for the afternoon shift, 3pm - 11pm, for 32 hours per week. The Sleep Inn Ellenboro is located at 29 South Main Street Ellenboro, WV. The role is responsible for attending to the needs of guests, especially during the check-in and check-out process.

Requirements

Must be able to stand for an 8-hour shift.

Responsibilities

Be in required uniform including name tag, ear piece and radio.
Greet all guests.
Provide information to guests about hotel policies, services and amenities.
Respond to guest requests.
Sell rooms to "walk in" guests.
Enter/change reservations in the PMS system.
Post charges to guest accounts.
Process payments from guests.
Make necessary changes to guest accounts.
Inform housekeeping about room changes.
Listen and respond to guest complaints.
Operate the answering phone.
Clean the front desk and surrounding areas.
Complete shift checklist.
Maintain daily logs.
Balance cash drawer.
Maintain an attitude conducive to team growth, hospitality, and a serving environment.
Participate in further hospitality training and education.
Perform any other duties given by the supervisor or general manager.