Hotel Front Desk Receptionist

Hotel Mission de Oro • Santa Nella Village, CA

4d • Onsite

About The Position

The Hotel Front Desk Clerk's mission is to provide guests with an exceptional hotel experience by offering a pleasant and timely check-in, while accommodating special requests to meet all their traveling needs. The starting hourly rate is $17.00/hr.

Requirements

• Minimum of High School diploma
• Basic knowledge of computers. - use computers to check in guests, create invoices and manage online bookings
• Customer service skills
• Strong verbal and nonverbal communication skills
• Superior listening skills
• Standing for long periods of time
• Flexible working hours -schedule (8A-4P; 4P-12A; 12A-8A; and in between shifts when needed)
• Working Holidays and Weekends

Nice To Haves

• Front desk experience recommended
• Bilingual is a plus

Responsibilities

• Check in guests & provide them with directions to their room
• Inform guests of all on-site amenities and any relevant information that is needed to use them
• Answering phones professionally
• Create reservations over the phone and in person
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• From time to time, performs Administrative & clerical work as requested.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED